Refuse collection
Walsall Council's method of collection from domestic premises is a wheeled bin system which is now widely used throughout the country. To report a problem with refuse collection please use our street pride enquiry form.
How the system works
- Telephone the contact centre for details of your collection day
- Please wheel your bin to the border of your property by 7.30am on your collection day. If your bin is not ready for collection at 7.30am, it may not be collected until the following week.
- The lid on your bin should be fully closed. Any bin with the lid open will not be emptied until the excess waste has been removed.
- The operators will make every effort to return the same bin to you. You may identify your bin by use of a stick-on house number or name.
- Once your bin has been emptied and returned, ensure it does not become an obstruction to other highway users.
- Any additional waste that you are unable to fit into your wheeled bin can be taken to a Civic Amenity site. The rubbish tips are located at Fryers Road , Bloxwich and Merchants Way, Aldridge.
Every effort will be made to ensure that collection days and times are consistent. Parked cars blocking access may cause us to miss your wheeled bin. Please park considerately.
Do you need help?
Assisted collections
You may be eligible for an assisted collection If you are elderly, infirm or disabled, and do not have anyone to help you move your bin to the border of your property. Please contact the help desk to discuss eligibility for this service.
Larger families
If you have more than six people permanently living at your property you may be eligible for a second domestic bin. Please call the help desk or visit the First Stop Shop for further information or advice.Information for six or more people in a property and clinical waste collections
Clinical waste
You may also be entitled to a second bin if you generate a high volume of waste due to non hazardous clinical waste items..Information for six or more people in a property and clinical waste collections For advice on disposing of heath care wastes, please speak to the contact centre or visit our hazardous waste page.
What should you put in your bin?
- Your wheeled bin should be filled with normal domestic waste, which may include small amounts of natural garden refuse.
What shouldn’t you put in your bin?
- Please do not put garden waste in your grey rubbish bin if you have a brown bin for the collection of garden waste
- Any recyclable material that can go in to your green recycling bin.
- If a wheeled bin contains unacceptable material, it will not be emptied. A sticker will be placed on the bin advising that the unacceptable material must be removed prior to the next collection date.
- For the disposal of larger items, such as furniture, a separate collection service is available for which there is a nominal charge. For details, speak to the Contact Centre.
Bank holiday arrangements
- During the Christmas bank holiday, any revised collection arrangements will be publicised, although Street Pride will endeavour to keep your collection on the same day each week.
- When a collection has been missed, due to the Christmas bank holiday period or inclement weather, additional waste will be removed on the next collection. Additional waste will not be collected at any other times.
- Refuse will be collected as normal on ALL other bank holidays.
Notification of service changes
If there are any changes to this service the council will notify residents in advance by one or more of the following methods:
- Newspaper advertisements
- A sticker on the bin lid
- A card or letter will be delivered to advise you of any changes in your day of collection due to operational requirements
Replacement wheeled bins
A nominal charge for replacement bins - for example, when they are reported lost or stolen, and for new householders and homes is payable. This charge applies both to refuse and garden waste collection services, the current cost is £18.50*. For further information on the Council's bin charging policy, please see the attached summary. bin_charging_policy_summary (PDF 110KB)
You can order and pay for a new/replacement wheeled bin online using your credit/debit card or by telephone on (01922) 653344.
Our service
Walsall's domestic refuse collection service was audited by the Government's Best Value Inspectorate in 2001 and highlighted very high levels of customer satisfaction and value for money.
* Prices are reviewed on annually.
Contact us
Street Pride
Walsall Council Environment Depot
200 Pelsall Road
Brownhills
Walsall
WS8 7EN
Telephone 01922 653344
Email streetpride@walsall.gov.uk
This page was last updated on 08 February 2012