Good communication makes sure our messages are understood and it is impossible for them to be misunderstood. Some of our customers and employees may need information in languages and formats other than written or spoken English.  

Why have accessible communication?

• it's fair .....
  people should be able to receive information in a way that is accessible to them. Information helps all of us to make decisions and lead independent lives.
• its inclusive…
  open communications channels with all individuals and communities.
• it makes good business sense...
  using language that everyone can understand has benefits.

Good communication makes sure our messages are understood and it is impossible for them to be misunderstood. Some customers using our services may need information in languages and formats other than written or spoken English.

• Interpreting
  Is from one spoken language to another for example: English to Punjabi or English
  to British Sign Language
• Translation
  Is from one written language to another for example: Polish to English or or English to Bengali
• Transcription
  Is from one written or spoken language to another format for example: written English to Braille or spoken English to Deafblind manual.

As a council we will make every effort to provide all customers with information in their
preferred language or format:

• promptly
• effectively
• consistently
• at no cost to them
• at reasonable cost to council

Deaf or speech impaired employees can make direct, live contact within the council and externally to users and organisations.

Customers can use a single contact number for the council and then choose who they wish to communicate with. They are assured of an answer, being able to leave messages or to be transferred to another service.

TexBox works through our computer network, but to everyone calling into the council it will appear just as if a textphone is being used.

Contact us

Equality, Safety and Wellbeing
Human Resources
Walsall Council
Civic Centre
Walsall   
WS1 1DQ

Telephone 01922 655797
Textphone 0845 111 2910
Fax 01922 653689
Email equality@walsall.gov.uk
Web www.walsall.gov.uk

This page was last updated on 03 February 2012